Returns, Refund & Exchange Policy

MERCHANDISE BOUGHT ON SALE OR DISCOUNTED FROM OUR WEBSITE, POP-UPS OR SALE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. ADDITIONALLY, FOR HYGIENE REASONS, WE ALSO DO NOT TAKE RETURN OR EXCHANGES ON JEWELRY, LEGGINGS AND BRALETTES EVEN IF BOUGHT AT REGULAR PRICE.

ANY ELIGIBLE EXCHANGE THAT RECEIVED FREE SHIPPING WILL INCUR A RE-SHIPPING CHARGE TO THE CUSTOMER. AN INVOICE FOR THIS SHIPPING CHARGE WILL BE SENT. REPLACEMENT MERCHANDISE WILL NOT BE SHIPPED UNTIL SHIPPING INVOICE IS PAID.


RETURNS:

ITEMS ELIGIBLE FOR RETURN WILL BE ISSUED AS A STORE CREDIT ONLY. If you are not satisfied with your purchase, we will gladly accept your return provided it is in the condition you received it - unworn/unused, with tags intact and clean with no traces of dirt, make-up or perfume residue and damage free; some exclusions apply. Vêtue Boutique must be contacted within 3 business days of receiving your merchandise at shop@vetueboutique.com in order to expedite your return process. Please state RETURN on the subject and include the invoice number and reason you are returning in your email. Your item should be returned within 14 business days of receiving merchandise based on our shipping/tracking information. SHIPPING COST OF A RETURNED ITEMS IS THE RESPONSIBILITY OF THE CUSTOMER. RETURNS will given as a STORE CREDIT only to the customer on file who made the purchase. Full refund will ONLY be given to DAMAGED merchandise upon receipt. If the you are returning a damaged merchandise, please include a photo of the damage(s) with your email. We will send you a Return Shipping label. Once we receive and inspect your damaged merchandise, we will process your refund and a credit will automatically be applied to your credit card or original mode of payment . Please allow us 5-7 business days to process your store credit or refund. 

EXCHANGES

NO EXCHANGE WILL BE ACCEPTED ON DISCOUNTED, PROMOTIONAL OR SALE ITEMS. We want our customers to be happy with their purchase. Should your order require a different size and/or color, we will gladly offer an exchange of the same item for a different color and/or size as long as we have your desired item in stock. If you need to exchange it for the same item but different size and/or color, send us an email at shop@vetueboutique.com within 3 business days of receipt of your merchandise with EXCHANGE on the subject line and the size and/or color that you want to exchange in your email. Your item exchange will be accepted provided it is in the condition you received it - unworn/unused, with tags intact and clean with no traces of dirt, make-up or perfume residue. It should be in a new and saleable condition. THE COST OF SHIPPING AN EXCHANGE IS THE CUSTOMER'S RESPONSIBILITY. Your exchange should be postmarked no more than 5 business days of receiving merchandise based on our shipping/tracking information of delivered item. If an item is no longer in stock, we will offer you a store credit only. Store credit are issued as a Gift Card and will only be issued to the customer on file who made the purchase. You will NOT receive a store credit on your shipping cost. Please allow us 5-7 business days to process your store credit.

 

REFUND POLICY

Refunds will be in the form of STORE CREDIT ONLY. Refund/Store Credit are issued in the form of a gift card to be emailed ONLY to the customer on file who made the purchase. To initiate a refund, please contact us via email at shop@vetueboutique.com with a brief description on why you are requesting a refund within 3 days of receiving your item. If the refund is for a Return, the items needs to be returned to us within 10 days of receiving it based on our Tracking information. Once we receive your item, please allow us 5-7 business days to inspect the returned item and issue your Store Credit.

We will not refund any items that are lost during the shipping process. Please ensure that your shipping address is correct as your order’s shipping label will automatically print the address you provide. We are not responsible if an incorrect shipping address is provided. Once a tracking number is issued, we are unable to do cancellations. In the event you need to cancel your order, please contact us immediately through email at shop@vetueboutique.com, phone at 813.323.7016.  Please do not contact us on Facebook or Instagram.

 

MAIL ALL RETURNS TO:

ATTN: Vêtue Boutique
107 N. 11TH ST. #527
TAMPA, FL 33602